SEEK - Product Terms of Use

SEEK - Product Terms of Use

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Product Terms and Conditions

For hirers posting casual ads or ads purchased as part of an Ad Pack or Monthly Subscription (as described below), PART A of these terms applies to you.
For hirers posting ads purchased as part of a SEEK contract commencing from 1 December 2019 (that is not an Ad Pack or a Monthly Subscription (as described below)) (a “SEEK Contract”), PART B of these terms applies to you.

PART A

The following Terms are applicable only where you have purchased any of the products specified below:
Job Ads
  1. All job ads posted on the SEEK website (the Site) remain posted for 30 days (unless removed earlier) and can be edited free of charge or, subject to relevant charges, extended.
  2. You are obliged to pay the full fee for each job ad, even if you request the withdrawal of your ad at any time (whether before or after it appears on the Site).
SEEK Ad Types
  • Classic Ads
    1. A Classic Ad is SEEK’s standard job ad. A Classic Ad entitles you to
      • when a Classic Ad is included within a candidates’ search results, the relevant role title for the ad and a brief description of the position you are advertising being displayed to candidates; and
      • when selected by a candidate from SEEK’s search results, the full contents of the job ad being displayed to the candidate.
    2. From time to time SEEK may repost your Classic Ad on the website/s of its related bodies corporate to increase the exposure of your ad.
  • StandOut Ads
    1. A StandOut Ad listing entitles you to the features of a Classic Ad listing plus the following when a StandOut Ad is included within a candidates’ search results when your ad is returned within those results:
      • up to three bullet points - “selling points”;
      • your logo at the right-hand side of the ad (provided you have submitted an electronic version of your logo for those purposes); and
      • a border around the ad summary when it appears in the search result (defined as a “StandOut Ad”).
    2. You must provide SEEK with the necessary materials and information (outlined above) required to publish the StandOut Ad on the commencement date of the ad. Failure to do so will result in the ad being published as a Classic Ad but you will be charged the StandOut Ad price.
    3. SEEK reserves the right to withhold publication of any logo in the search results where SEEK reasonably believes that the creative design is not a logo or is otherwise not appropriate for posting on the Site.
    4. All logos must comply with SEEK’s advertising specifications, which will be provided on request.
  • Premium Ads
    1. A Premium Ad listing entitles you to the features of a Standout Advertisement plus the following increased exposure of your ad.
      2. Premium Ad Performance:
    2. During the period that a Premium Ad is live on the Site SEEK takes various measures to increase the exposure of your Premium Ad with the aim of obtaining on average double the number of applications which would be received for your ad over a 30 day period if it was a StandOut Ad. Such measures may include but are not limited to ads appearing more frequently on the job search results page on the Site and App, in email communications to relevant candidates and on partner sites such as Jora. You acknowledge that the promotion measures employed by SEEK, and the frequency of that promotion are at SEEK’s sole discretion.
    3. Whilst Premium Ads receive greater exposure on the Site than other SEEK job ads, SEEK provides no guarantee and makes no representation that a Premium Ad will result in an increase in the number of applications received in response to that Premium Ad, and you acknowledge that application levels are influenced by many factors beyond the control of SEEK.
      4. Premium Ad Pricing:
    4. Premium ads are variably priced based on a number of factors, including candidate availability, hirer demand and the location for the role advertised. Changes to these factors, amongst other things, may cause the price of a particular job ad to go up or down from time to time.
    5. Once purchased, your Premium Ad can be edited free of charge. If you edit the category and/or location of your ad, you acknowledge that the market conditions (on which SEEK will have based the promotion strategy applicable to the ad) will likely change and that this may affect the number of applicants your ad will receive.
Ad packs
  1. All Ad Packs (“Packs”) are valid for 6 months from the date you post the first ad from the Pack or until the total number of ads or dollar value of your Pack has been consumed (whichever is earlier).
  2. Please note that upon expiry of your Pack unless otherwise agreed, any further ads posted on the Site will be billed at SEEK’s then standard advertising rates.
  • Conversion Functionality
    1. If conversion functionality has been enabled for your Pack, subject to the rules for each Pack type in clause 22 below, you will be able to use your Pack to post a variety of different SEEK ad types up to the dollar value specified in your Pack.
    2. The cost to post each ad type will either be listed in your Advertising Agreement or communicated to you by SEEK to you at the time of posting an ad.
    3. The cost of the ad posted will be deducted from your Pack balance. Your Pack balance will be calculated by dollar amount remaining and will be listed in the SEEK Advertiser Centre and available from SEEK Customer Support.
    4. If you have the value of less than 1 full ad remaining in your Pack (i.e. you have a fraction of an ad remaining) as a result of a) utilising conversion functionality or b) consumption of a Premium Pack, you will be able to use this remaining dollar amount towards your next SEEK ad purchase (if made during the life of your pack). Any shortfall when making your next purchase will either a) be deducted from your next Pack, if you have already repurchased another Pack; or b) be invoiced to you separately. If, however, you have not used the full value of your Pack, (including a fraction of an ad) prior to the expiry date of your Pack, any remaining balance will expire.
    5. Subject to SEEK’s approval, by contacting SEEK conversion functionality can be switched off (SEEK will never deny a request to turn conversion functionality off).
    6. Your Advertising Agreement will specify whether conversion functionality has been turned on at the commencement of your Pack.
      7. Ad Pack Types
    7. The below table explains what your Pack can be used for:
      8. Conversion DisabledConversion Enabled
      Classic Packs/
      Job Ad Packs
      Classic Ads only
      (up to the number specified in your Pack)
      		N/A
      Branded Packs/
      Standout Ad Packs
      Standout Ads only
      (up to the number specified in your Pack)
      Standout Ads
      Premiums Ads
      (up to the dollar value of your Pack)
      Premium Pack
      Premium Ads only
      (up to the dollar value of your Pack)
      N/A
      (see clause 23 below)
  • Premium Packs and Posting Premium Ads
    1. In relation to Premium Ads and Premium Packs, if you have:
      • A Premium Pack - the cost of any Premium Ads posted will be deducted from your Premium Pack balance.
      • Conversion enabled (but no Premium Pack) - the cost of any Premium Ads posted via conversion functionality will be deducted from your active Pack balance.
      • Both a Premium Pack and another Pack with conversion enabled - the cost of any Premium Ads posted will first be deducted from your Premium Pack balance.
  • StandOut Upgrade Pack
    1. If you purchase a StandOut Upgrade Pack, you can selectively upgrade Classic Ads to Standout Ads within the corresponding job classifications. A StandOut Upgrade Pack will expire on the earlier to occur of:
      • 6 months from the date the first StandOut Upgrade is utilised; and
      • The date that the total number of StandOut upgrades you are entitled to under the agreed StandOut Upgrade Pack have been utilised.
Monthly Subscriptions
  1. A Monthly (Job Ad) Subscription commits you to purchasing a minimum number of ads each month (“minimum monthly commitment”) over a 12 month period. For the avoidance of doubt, your specified limit per month refers to the total number of job ads that your Subscription allows you to post each month without having to pay additional fees and not the total number of concurrent job ads you may have listed at any one time.
  2. You will be billed on the 15th of each month for your minimum monthly commitment.
  3. Should you post ads in addition to your minimum monthly commitment, you will be charged the Additional Ad rates specified in your Subscription for each ad posted beyond your minimum monthly commitment and will receive an additional invoice on the 1st business day of the following month for any such extra costs incurred.
  4. You may request to increase your minimum monthly commitment by signing a Supplementary Agreement which will take effect from the commencement of the month following that in which the request was made.
Talent Search and SEEK Profiles
The Talent Search site allows advertiser to search, refine and connect with candidates via a candidate’s SEEK Profile in relation to advertisements placed on the Site.
  1. A SEEK Profile is created by a candidate and is a summary of information regarding their career and work history to which they may attach their resume.
  2. Your access to and use of Talent Search and information contained in SEEK Profiles is governed by the Talent Search Terms and Conditions which can be viewed at: Talent Search Terms and Conditions
  3. SEEK reserves the right to deny or remove your access to SEEK Profiles for what it determines in its absolute discretion to be improper or incorrect use.
Screen
Screen is a product that allows you to present a list of questions to applicants as part of their application process on the Site to assist you in candidate selection (“Screen”).
  1. Screen is available to attach to advertisements within the corresponding job classification(s). Any unused Screens purchased by you shall be forfeited at the expiry or removal of its associated advertisement.
  2. You may store your questionnaire in a library for future use however you must attach it to each advertisement you place on the Site and it will only work in conjunction with active advertisements.
  3. You are entitled to 5 Standard Screening Questions and 1 Custom Screening Question at no cost per Advertisement. No further Standard Screening Questions or Custom Screening Questions are able to be purchased through this service.
    • A Standard Screening Question is one of the questions referred to as “Common questions” in the Screen.
    • A Custom Screening Question is a question of up to 250 words that can be entered into the text box under “Your custom question” in the Screen.
  4. SEEK reserves the right upon amending clause 34 of these terms and conditions to charge a fee for Standard Screening Questions and Custom Screening Questions offered within the Screen Product. SEEK will provide notice of any such change by publishing the amended clause in these terms and conditions 5 days prior to the change taking effect.
Onsite
SEEK Onsite (“Onsite”) automatically replicates the advertisements you place on the Site on your own website.
Two options are available to you:
  • Job List - which provides a list similar to the SEEK “search results list” showing all available positions for your business. Suitable for businesses with up to 40 positions advertised. Jobs appear in date order.
  • Job Search - a Job Search box on your business’s website will help candidates narrow down their search and view only relevant ads. Fields available are Location, Work Type, Classification and Keyword. Suitable for businesses with more than 40 positions advertised.
  1. SEEK will provide you with:
    • a URL or URLs that you will need to embed in your own website. Without this work on your part, the SEEK Onsite solution cannot be accessed by visitors to your website. If you have posted to more than one SEEK website you may have to implement multiple links on your website; and
    • a “Powered by SEEK” logo which you must be place on your website adjacent to the job list or job search both in a position that is visible on an 800x600 screen without scrolling down (known as “above the fold”). You must not modify the logo in any way, including but not limited to resizing, recolouring, stretching or changing the background appearance.
  2. If you have more than one registered account with SEEK, you may link any of the advertisements posted under those accounts to the SEEK Onsite service. If you want to add new accounts to your Onsite service then you may be required to implement changes to the link or links on your website to implement this change. You will receive any new URL information from SEEK within three (3) business days of the formal request to SEEK.
  3. When you stop using Onsite you must also cease using works containing intellectual property belonging to SEEK on your website including without limitation, logos, symbols, emblems, designs and other indicia.
Templates
If requested by you, SEEK will create custom advertising templates in accordance with our style guide that will appear in your job advertisement (not in the search results) on the Site and will incorporate your logo (production charges apply).
  1. SEEK will use its reasonable endeavours to produce customised templates within three business days from receipt of your logos, graphics and text.
  2. SEEK reserves the right to withhold publication of any logo in the template if SEEK at its sole discretion believes that the creative design is not a logo or is not appropriate for posting on the Site. SEEK will not unreasonably exercise this right.
Display Advertising
Display advertising refers to SEEK’s offering to promote an advertiser’s message and/or creative design, surfaced through banners or other ad formats (consisting of text, images, html5 and video) (Display Advertising), on websites, apps and/or social media including but not limited to these platforms that are powered by the SEEK Group. In relation to your Display Advertising:
  1. SEEK reserves the right to withhold publication or remove any Display Advertisement if it believes at its sole discretion that i) the creative design; ii) the copy of the advertisement; or iii) the page to which the advertisement links to is a) not aligned to employment or career related services and/or; b) not appropriate for distribution by SEEK. SEEK will not unreasonably exercise this right.
  2. All Display Advertising must comply with SEEK’s advertising specifications, which will be provided on request.
  3. For the purpose of determining the consumption of contracted quantities of Display Advertising, consumption of impressions (and the like) will be calculated according to SEEK’s ad serving platforms

PART B

The following terms are applicable only where you have purchased a SEEK Contract:
SEEK Contracts
  1. By agreeing to purchase a Flexible Ad Budget or Branded Ad Budget (each an Ad Budget) you are committing to pay SEEK the minimum SEEK investment set out in your SEEK Contract over the Contract Period (as those terms are defined in your agreement), regardless of whether or not you have utilised the full value of your Ad Budget.
  2. Your Ad Budget allows you to post any of the ad types specified in your agreement at any time during the Contract Period until you have exhausted the dollar amount for the Ad Budget within your SEEK Contract without the need to commit any additional spend. For more information on each job ad type, see below.
  3. If you have used the entire amount of your Ad Budget prior to the end of the Contract Period, you may post Additional Ads (as that term is defined in your agreement) at the rates set out in your agreement until the end of your Contract Period. If you have the value of less than 1 full job ad remaining in your Ad Budget (i.e. you have a fraction of an ad remaining), you will be able to use this remaining dollar amount towards any Additional Ad purchase prior to the end of your Contract Period and you will be invoiced for any shortfall.
  4. Any unused Ad Budget amount (including any amount which may constitute a fraction of an ad) that is not used prior to the end of the Contract Period will expire and cannot be rolled over into a subsequent agreement.
  5. The cost of posting a job ad at any point in time (including any applicable discount) is available to you:
    • For hirers posting via SEEK’s Advertiser Centre, at the point of posting as part of your job ad posting process; or
    • For hirers posting via other means, using the following link and your SEEK Advertiser Centre login details – https://talent.seek.com.au/account/ad-price-lookup. (Note: the cost of a job ad may not be displayed at the point of posting if you are not using SEEK’s Advertiser Centre to post your ad).
  6. By posting an ad on the SEEK website (Site), you agree to the price of that job ad, as at the time of posting (including any applicable discount), being deducted from the amount of your Ad Budget available in your SEEK Contract.
  7. SEEK Contracts are valid for the term specified as the Contract Period in your agreement.
  8. The balance of your Ad Budget remaining at any point in time can be calculated by deducting the value of any job ads posted by you to that point in time as part of your agreement from the value of your Ad Budget and will be expressed as a dollar amount and be shown in your SEEK Advertiser Centre account and available from SEEK Customer Support.
  9. You will be billed on the 1st of each calendar month during the Contract Period (and the month immediately following that Period) for an amount calculated in accordance with the terms of your agreement.
  10. Upon expiry of your SEEK contract, unless otherwise agreed, any further ads posted on the Site will be billed at SEEK’s then per unit price for casual purchasers.
  11. You may request to increase the amount of your Ad Budget by signing a Supplementary Agreement which will take effect in the month following the execution of such agreement.
SEEK Contracts and Premium Packs
  1. If your SEEK Contract includes a Premium Ad Budget in addition to your Ad Budget then:
    • you acknowledge that the Premium Ad Budget amount set out in your agreement may only be applied towards the purchase of Premium Ads; and
    • the cost of any Premium Ads posted during the Contract Period will first be deducted from your Premium Ad Budget and once until this amount has been exhausted, the cost of any subsequent Premium Ads posted during the Contract Period will, where your Ad Budget has not yet been exhausted, be deducted from the amount of your remaining Ad Budget, or otherwise, posted as Additional Ads as described in clause 3.
Job Ads
  1. All job ads posted on the Site remain posted for 30 days (unless removed earlier).
  2. You are obliged to pay the full fee for each job ad, even if you request the withdrawal of your ad at any time (whether before or after it appears on the Site).
  3. SEEK’s job ads are variably priced and prices are subject to change from time to time. For more information on the pricing of each ad type, see the clauses below. The price of any particular job ad at a point in time may be looked up using the following link and your SEEK Advertiser Centre login details – https://talent.seek.com.au/account/ad-price-lookup.
SEEK Ad Types
  • Classic Ads
    1. A Classic Ad is SEEK’s standard job ad. A Classic Ad entitles you to:
      • when a Classic Ad is included within a candidates’ search results, the relevant role title for the ad and a brief description of the position you are advertising being displayed to candidates; and
      • when selected by a candidate from SEEK’s search results, the full contents of the job ad being displayed to the candidate.
    2. From time to time SEEK may repost your Classic Ad on the website/s of its related bodies corporate to increase the exposure of your ad.
      3. Classic Ad Pricing
    3. Classic Ads are variably priced based on a number of factors, including candidate availability and the location and average salary of the role being advertised. Changes to these and other factors may cause the price of an ad to go up or down from time to time.
    4. Once posted, if you edit the role title, category or location applicable to a Classic Ad, the price of that ad may change. If the change results in a job ad price greater than what you were originally charged for your Classic Ad, you will be charged the difference in your next monthly invoice.
    5. Other than changes to role title, category or location, your Classic Ad can be edited free of charge.
  • StandOut Ads
    1. A StandOut Ad listing entitles you to the features of a Classic Ad listing plus the following when a StandOut Ad is included within a candidates’ search results:
      • up to three bullet points - “selling points”;
      • your logo at the right-hand side of the ad (provided you have submitted an electronic version of your logo for those purposes); and
      • a border around the ad summary when it appears in the search result (defined as a “StandOut Ad”).
    2. You must provide SEEK with the necessary materials and information (outlined above) required to publish the StandOut Ad on the commencement date of the ad. Failure to do so will result in the ad being published as a Classic Ad but you will be charged the StandOut Ad price.
    3. SEEK reserves the right to withhold publication of any logo in the search results where SEEK reasonably believes that the creative design is not a logo or is otherwise not appropriate for posting on the Site.
    4. All logos must comply with SEEK’s advertising specifications, which will be provided on request.
      5. StandOut Ad Pricing
    5. StandOut Ad prices are comprised of the price of a Classic Ad at the time of posting and a fixed StandOut upgrade fee specified in your agreement. For more information on the pricing of Classic Ads, see above.
  • Premium Ads
    1. A Premium Ad listing entitles you to the features of a Standout Advertisement plus the following increased exposure of your ad.
    2. During the period that a Premium Ad is live on the Site SEEK takes various measures to increase the exposure of your Premium Ad with the aim of obtaining on average double the number of applications which would be received for your ad over a 30 day period if it was a StandOut Ad. Such measures may include but are not limited to ads appearing more frequently on the job search results page on the Site and App, in email communications to relevant candidates and on partner sites such as Jora. You acknowledge that the promotion measures employed by SEEK, and the frequency of that promotion are at SEEK’s sole discretion.
    3. Whilst Premium Ads receive greater exposure on the Site than other SEEK job ads, SEEK provides no guarantee and makes no representation that a Premium Ad will result in an increase in the number of applications received in response to that Premium Ad, and you acknowledge that application levels are influenced by many factors beyond the control of SEEK.
      4. Premium Ad Pricing
    4. Premium ads are variably priced based on a number of factors, including candidate availability, hirer demand and the location for the role advertised. Changes to these factors, amongst other things, may cause the price of a particular job ad to go up or down from time to time.
    5. Once posted, a Premium Ad can be edited free of charge, however if you edit the category and/or location of your ad, you acknowledge that the market conditions (on which SEEK will have based the promotion strategy applicable to the ad) will likely change and that this may affect the number of applications your ad will receive.
Talent Search and SEEK Profiles
The Talent Search site allows advertiser to search, refine and connect with candidates via a candidate’s SEEK Profile in relation to advertisements placed on the Site.
  1. A SEEK Profile is created by a candidate and is a summary of information regarding their career and work history to which they may attach their resume.
  2. Your access to and use of Talent Search and information contained in SEEK Profiles is governed by the Talent Search Terms and Conditions which can be viewed at: Talent Search Terms and Conditions
  3. SEEK reserves the right to deny or remove your access to SEEK Profiles for what it determines in its absolute discretion to be improper or incorrect use.
Screen
Screen is a product that allows you to present a list of questions to applicants as part of their application process on the Site to assist you in candidate selection (“Screen”).
  1. Screen is available to attach to advertisements within the corresponding job classification(s). Any unused Screens purchased by you shall be forfeited at the expiry or removal of its associated advertisement.
  2. You may store your questionnaire in a library for future use however you must attach it to each advertisement you place on the Site and it will only work in conjunction with active advertisements.
  3. You are entitled to 5 Standard Screening Questions and 1 Custom Screening Question at no cost per Advertisement. No further Standard Screening Questions or Custom Screening Questions are able to be purchased through this service.
    • A Standard Screening Question is one of the questions referred to as “Common questions” in the Screen.
    • A Custom Screening Question is a question of up to 250 words that can be entered into the text box under “Your custom question” in the Screen.
  4. SEEK reserves the right upon amending clause 36 of these terms and conditions to charge a fee for Standard Screening Questions and Custom Screening Questions offered within the Screen Product. SEEK will provide notice of any such change by publishing the amended clause in these terms and conditions 5 days prior to the change taking effect.
Onsite
SEEK Onsite (“Onsite”) automatically replicates the advertisements you place on the Site on your own website.
Two options are available to you:
  • Job List - which provides a list similar to the SEEK “search results list” showing all available positions for your business. Suitable for businesses with up to 40 positions advertised. Jobs appear in date order.
  • Job Search - a Job Search box on your business’s website will help candidates narrow down their search and view only relevant ads. Fields available are Location, Work Type, Classification and Keyword. Suitable for businesses with more than 40 positions advertised.
  1. SEEK will provide you with:
    • a URL or URLs that you will need to embed in your own website. Without this work on your part, the SEEK Onsite solution cannot be accessed by visitors to your website. If you have posted to more than one SEEK website you may have to implement multiple links on your website; and
    • a “Powered by SEEK” logo which you must be place on your website adjacent to the job list or job search both in a position that is visible on an 800x600 screen without scrolling down (known as “above the fold”). You must not modify the logo in any way, including but not limited to resizing, recolouring, stretching or changing the background appearance.
  2. If you have more than one registered account with SEEK, you may link any of the advertisements posted under those accounts to the SEEK Onsite service. If you want to add new accounts to your Onsite service then you may be required to implement changes to the link or links on your website to implement this change. You will receive any new URL information from SEEK within three (3) business days of the formal request to SEEK.
  3. When you stop using Onsite you must also cease using works containing intellectual property belonging to SEEK on your website including without limitation, logos, symbols, emblems, designs and other indicia.
Templates
If !requested by you, SEEK will create custom advertising templates in accordance with our style guide that will appear in your job advertisement (not in the search results) on the Site and will incorporate your logo (production charges apply).
  1. SEEK will use its reasonable endeavours to produce customised templates within three business days from receipt of your logos, graphics and text.
  2. SEEK reserves the right to withhold publication of any logo in the template if SEEK at its sole discretion believes that the creative design is not a logo or is not appropriate for posting on the Site. SEEK will not unreasonably exercise this right.
Display Advertising
Display advertising refers to SEEK’s offering to promote an advertiser’s message and/or creative design, surfaced through banners or other ad formats (consisting of text, images, html5 and video) (Display Advertising), on websites, apps and/or social media including but not limited to these platforms that are powered by the SEEK Group. In relation to your Display Advertising:
  1. SEEK reserves the right to withhold publication or remove any Display Advertisement if it believes at its sole discretion that i) the creative design; ii) the copy of the advertisement; or iii) the page to which the advertisement links to is a) not aligned to employment or career related services and/or; b) not appropriate for distribution by SEEK. SEEK will not unreasonably exercise this right.
  2. All Display Advertising must comply with SEEK’s advertising specifications, which will be provided on request.
  3. For the purpose of determining the consumption of contracted quantities of Display Advertising, consumption of impressions (and the like) will be calculated according to SEEK’s ad serving platforms

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