SEEK's Privacy Statement
SEEK's commitment to maintaining your privacy
SEEK's Privacy Statement has been created because we value our users and recognise their right to keep personal information private.
This Privacy Statement applies to any personal information you disclose to SEEK through your use of any products on the Site (as defined below), including but not limited to, becoming a registered user, creating a SEEK Profile and submitting job applications.
Where used in this Statement, the term "personal information" has the meaning attributed to that term in the Privacy Act (Cth) 1988 ("Privacy Act").
This Statement has been prepared by SEEK Limited (ABN 46 080 075 314) ("SEEK").
SEEK owns and operates the website located at www.seek.com.au (across desktop, mobile, tablet and apps and including any subdomains) ("the Site"). This Statement discloses our information gathering and dissemination practices for the Site.
SEEK’s wholly owned subsidiaries, SEEK Learning Pty Ltd (ABN 50 084 202 719) (“SEEK Learning”) and SEEK Commercial Pty Ltd (ABN 33 122 162 029) (“SEEK Commercial”) own and operate the websites located at www.seeklearning.com.au and www.seekcommercial.com.au respectively across desktop, mobile, tablet and apps (including any subdomains).
In this Statement, any reference to “SEEK", "we", "us" and "our" includes a reference to SEEK Limited, SEEK Learning and SEEK Commercial.
Visitors of the Site who do not create an account are referred to generically in this Statement as "users" or "you".
Users who register on the Site to obtain services offered by SEEK are referred to as "Registered Users". Unless the context provides otherwise, references in this Statement to "users" or "you" include references to generic users and Registered Users.
Collecting information on SEEK visitors
SEEK collects non-personal information on Site visits including, without limitation, which sections of the Site are most frequently visited, how often, and for how long. This data is always used as aggregated, non-personal information, and may be shared with SEEK partners to provide them with information relating to how SEEK visitors 'use' the Site. This is done for the purpose of providing you with the best and most efficient career management services.
SEEK's web servers gather your IP address to assist with the diagnosis of problems or support issues with our services, and to monitor the use of our Site.
Cookies & Applets
Users who do not wish to have cookies active whilst they browse the Site can "opt out" by modifying the privacy options in your browser. However, doing so will prevent access to some areas of the Site and limit your use of some of the SEEK services.
Third Party Measurement
In order to better understand our users, SEEK utilises a third party measurement company, Omniture, to access Site traffic and mobile Site traffic. A tracking code is used to collect the following information on the usage of the Site:
- The number of page views (or page impressions) that occur on SEEK;
- The number of unique visitors to SEEK;
- How long these unique visitors (on average) spend on SEEK when they do visit; and
- Common entry and exit points into SEEK.
This aggregate, non-personal information is collated and provided to SEEK to assist in analysing the usage of the Site. This data is also accessible by media organisations and research companies, for the purpose of conducting industry comparisons with other Internet websites.
Collecting information on SEEK Registered Users
As part of registering with SEEK, we collect personal information about Registered Users in order for Registered Users to take full advantage of SEEK's services. To do this it will be necessary for Registered Users to provide additional information to SEEK.
Becoming a Registered User allows you to take advantage of more of the tools, services and resources that may assist you in finding a job. To become a Registered User you will need to submit some personal information including your email address. You may access your information at any time by clicking 'Personal Settings' on 'the Site' or by clicking <here>.
SEEK may also use this information in order to customise the service we provide to you. For example, SEEK may use this information to create a SEEK Profile that you may choose to use in the future. However, we will never activate this SEEK Profile (or any other service) without your express consent.
Job Mail is an optional service available to Registered Users. SEEK requests that Registered Users provide their email address, and information relating to their employment preferences, in order that SEEK can notify Registered Users via email of jobs specific to their specified criteria. Registered Users can modify or delete their Job Mail preferences (or their Job Mail account) at any time by going to the 'My Activity' area of the Site.
Storing your resume
Registered Users may elect to store up to 10 resumes in their 'My Activity' area, and use those resumes when applying for a job. Deleting a resume from the 'My Activity' area will mean it is no longer accessible to the Registered User. Deleted records may still be stored by SEEK in testing or backup systems for a period of time.
A SEEK Profile can include a resume, employment and educational history, contact details, minimum salary expectations, and preferred job classifications and locations. Advertisers are able to search SEEK's Profile database to find and contact relevant candidates. Upon registration, all users will be asked to create a personal SEEK Profile ('SEEK Profile') by providing some key information and selecting one of the privacy settings outlined below. Users without SEEK Profiles will also be required to create a SEEK Profile when applying for jobs on the Site. Users can elect how much of their SEEK profile they wish to share (if any) with Advertisers based on the following privacy settings:
Your SEEK Profile, except for your resume and contact details, can be seen by Advertisers searching the SEEK Profile database, and if an Advertiser wishes to purchase access to your SEEK Profile, your full SEEK Profile including your resume and contact details will be emailed immediately to the relevant Advertiser.
Your SEEK Profile, except for your resume and contact details, can be seen by Advertisers searching SEEK's Profile database, and if an Advertiser wishes to purchase access to your SEEK Profile, SEEK will first send you an email referencing the specific job ad and the Advertiser wishing to obtain access to your SEEK Profile. You can then decide whether to release your resume and contact details to the relevant Advertiser.
Your SEEK Profile is completely hidden (thereby preventing Advertisers from viewing your SEEK Profile). Your SEEK Profile will be stored in the 'Profile' area of the Site and you may alter the privacy settings at any time.
All information provided when creating a SEEK Profile (including your name, resume, email address, telephone numbers, employment and educational history) may be used by SEEK for the purpose of improving placement opportunities for you or for tailoring specific products to you.
If you have a SEEK Profile then Advertisers searching SEEK's Profile database may also elect to send you a copy of the job opportunity for which they are recruiting, (by using the "send job" function), or send you a customised email about the job opportunity, (by using the "message") function. Advertisers who use either of these functions do not, by using those functions, receive access to any of your personal information.
Registered Users can modify their resume at any time, or modify the privacy options in relation to their SEEK Profile at any time, by going to the Profile area of the Site.
You may also elect to clear your SEEK Profile altogether. Cleared SEEK Profiles may still however be stored by SEEK in testing or backup systems for a period of time. SEEK reserves the right to disable or clear a SEEK Profile at its sole discretion.
SEEK Advertisers and Online Applications
Making an online application to a job advertisement on SEEK is a free and optional service that requires users to complete mandatory fields (for example first name, last name, phone and email) so that the Advertiser can identify and contact the applicant. When applying for a job, users who do not have a SEEK Profile will also be required to create a SEEK Profile based on the information contained in their application – this may be subsequently edited by users. Registered Users will also have the option of easily attaching a saved resume. When you apply for a job advertisement on the site applications, including attachments and cover letters, are:
- forwarded directly on to the Advertiser or its nominated representative; or
- stored in the SEEK Advertiser Centre on behalf of the Advertiser. The SEEK Advertiser Centre allows Advertisers to easily and effectively manage their recruitment process via one central facility made available by SEEK.
By applying to a position advertised on SEEK you are requesting that SEEK pass the information to the relevant Advertiser and/or their nominated representative. Any questions you have relating to a position advertised on SEEK, your online application and/or the status of your application should be directed directly to the Advertiser or their nominated agent, not SEEK.
Advertisers that place job ads on SEEK, and that purchase SEEK Profiles are asked by SEEK to comply with all relevant obligations relating to the use and disclosure of personal information that are outlined in the Privacy Act. The use of your information (personal or otherwise) by these Advertisers is not within the control of SEEK and we cannot accept responsibility for the conduct of these companies.
You have the right to directly contact Advertisers to request access to any personal information that you have sent as part of an application or that has been provided to them as part of a SEEK Profile.
SEEK will also retain this information in order to customise the service we provide to you. For example, SEEK may use this information to help create a SEEK Profile that you may choose to use in the future. However, we will never activate this SEEK Profile (or any other service) or disclose this information to any third party without the express consent of the relevant user. SEEK does however reserve the right to disable or delete a saved resume or cover letter at its discretion.
Communications from SEEK
SEEK also provides you with selected information about job seeking, job placement and career-related topics in email communications including in our email newsletter 'SEEK News Update'. From time to time SEEK may also contact you by telephone. This service is provided for free to Registered Users. SEEK may also make Registered Users aware of additional products and services which form part of your relationship with SEEK. There is an option to 'opt-out' of receiving emails from SEEK in the 'Personal Settings' area of the Site.
SEEK may also disclose your personal information to SEEK's service providers and contractors from time to time but only for the purpose of assisting us to deliver the products and services we offer to you.
Storage & Security of Personal Information
SEEK takes all reasonable steps to ensure the security of our system. SEEK allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality and privacy of any personal information held by SEEK. Except in the case of breaches of our obligations under the Privacy Act to protect your personal information, SEEK will not be held responsible for events arising from unauthorised access of your personal information.
You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Site. Please notify us immediately if there is any unauthorised use of your account by any other Internet user, or any other breach of security relating to your account.
Access to Your Information
Unless you become Registered User and/or submit a job application online, SEEK does not collect information that identifies you personally. If you become a Registered User, you are able to change, update or clear your Profile at any time by logging in to 'Profile area of the Site. You can also request your personal information directly from Advertisers who you have applied to via the Site.
Sometimes, we transfer or disclose information to 3rd party contractors including to persons and businesses outside Australia including in New Zealand, United States of America, Ireland and India. By giving us your personal information, you consent to such disclosures. Where we transfer information to persons outside Australia we believe that the recipients of such information are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are similar in all material respects to the Australian Privacy Principles outlined in the Privacy Act.
Feedback and Complaints about privacy and the SEEK website
SEEK welcomes ideas and feedback about all aspects of the Site. SEEK stores feedback that users send to us. This feedback may be used to administer and refine the service we provide and may be shared with SEEK partners either in aggregate form or with specific identifying characteristics removed.
If you have any complaints about our dealings with your personal information including any breaches by us of any Australian Privacy Principles or any questions regarding this Privacy Statement you are able to submit that complaint or query by contacting us at firstname.lastname@example.org or by telephone or post using the methods detailed in the “Contact Us” paragraph below.
Any complaints received by us will be referred for prompt investigation by our compliance team and a written response will be provided to you as soon as possible.
Privacy & Site Changes
From time to time, SEEK may review and update its Privacy Statement. Revised versions will be updated on the Site.
If you have any feedback or questions about this Statement, the practices of this Site, or your dealings with SEEK, you can contact us in the following ways:
Telephone: 1300 658 700
Post: User Help Desk
541 St Kilda Road
Melbourne VIC 3004
Provision of Copy of Privacy Statement
If you require a hard copy of this Privacy Statement or a copy in some other format to suit your particular needs please contact us using any of the methods detailed in the “Contact Us” paragraph above, and we will arrange for a suitable copy to be provided to you.